What We Do.

For a medical center, retail can be a valuable tool to enhance the hospital’s patient and visitor experience.  We help leading healthcare institutions reimagine their campuses through thoughtful, strategically planned retail environments. From hospital food halls and campus cafés to patient-serving amenities and revenue-generating leases, we specialize in creating purpose-built retail solutions that support health system goals and enhance the patient, visitor, and staff experience.

Hospitals choose KHL Retail because of our proven track record, sector-specific focus, and measurable results. We’ve advised multiple Top 20 hospitals on national benchmarking, space planning, and merchandising strategies tailored to the unique needs of healthcare environments. Unlike conventional real estate consultants, we understand the operational intricacies of hospital campuses—from staff needs to patient accessibility. Our approach is results-driven: we help healthcare systems increase retail revenue, streamline operations, maximize throughput and enhance satisfaction for patients, visitors, and staff alike.

Our healthcare work spans the full arc of retail strategy—from early-stage benchmarking and feasibility studies to detailed space planning, leasing, and activation. We support health systems, medical centers, and developers with services that include retail master planning, food and beverage strategy, tenant mix development, leasing and deal structuring, and asset repositioning. We also evaluate existing food courts, retail corridors, and campus amenities to identify performance gaps and opportunities for reinvestment. Everything we do is grounded in a deep understanding of hospital operations, staff workflows, and patient experience goals.